Alexandra House Diamond Life Healthcare Ltd
- Home care
- Dementia care
- Registered since 2012
- Shropshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 59
rated home care services in Shropshire are rated Good, like this one.
Alexandra House Diamond Life Healthcare Ltd: inspection record
Rated Good in February 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Quality Community Care Ltd Good, 0.6 miles away
- G Vision Homes Association Supported Living Services Good, 0.7 miles away
- G Sapphire Community Care Ltd Good, 0.9 miles away
- G Care at Home (Shropshire) Limited Good, 1.1 miles away
- G Care of Excellence Limited Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 2 February 2019. Quoted under the Open Government Licence.
What life is like for people using this service:
Read the rest of CQC's summary
People were safe in their home and there were enough staff to fulfil the visits to people.
People received the medicines they needed safely.
Staff understood their responsibilities about keeping people safe.
Risks were identified and managed well. Incidents and accidents were monitored to inform practice and make improvements to the service.
Staff understood their responsibilities to prevent the spread of infection whilst working between people's homes.
Staff had received the training and support they needed to carry out their roles well. People had confidence in the staff and were content with the care they received.
Risks associated with nutritional needs were identified and managed. People received the support they needed to have a healthy diet.
People were supported to access health care services when they needed to. Staff described positive working relationships with health care professionals.
Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.
There was a clear management structure that supported staff well.
Governance arrangements were embedded within practice. Regular audits identified any shortfalls in provision of care.
More information is in Detailed Findings below
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kay Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 2 February 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 05637528 (opens Companies House)
Getting help from Shropshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Shropshire Council
- Ask for a care needs assessment
- Phone: 0345 678 9044, Monday to Thursday, 8.45am to 5pm, Friday, 8.45am to 4pm
- Support for carers
- Paying for care: Shropshire Council
Checked on the council's website, November 2026.
Common questions
- Does Alexandra House Diamond Life Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alexandra House Diamond Life Healthcare Ltd.
- When was Alexandra House Diamond Life Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Alexandra House Diamond Life Healthcare Ltd was published on 2 February 2019.
- Who runs Alexandra House Diamond Life Healthcare Ltd?
- Alexandra House Diamond Life Healthcare Ltd is run by Alexandra House Diamond Life Healthcare Ltd.
- What is Alexandra House Diamond Life Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 February 2019.
Contact
- Phone
- 01584 872233
- Address
- Suite 6, 54 Broad Street, Ludlow, SY8 1NH Map (opens Google Maps)
Compare nearby
- G Quality Community Care Ltd Good, 0.6 miles away
- G Vision Homes Association Supported Living Services Good, 0.7 miles away
- G Sapphire Community Care Ltd Good, 0.9 miles away
- G Care at Home (Shropshire) Limited Good, 1.1 miles away
- G Care of Excellence Limited Good, 1.1 miles away