Haringey Community Reablement Service

Haringey Community Reablement Service provides short term, intensive support to people so they can improve aspects of their independence. People are usually referred to this service before being discharged from hospital. People can also refer themselves to this service. Staff provide support with personal care to people living in their own houses and flats in the community. The provision of personal care is regulated by the Care Quality Commission.

At the time of this inspection there were approximately 25 people using the service.

People told us they were well treated by the staff and felt safe with them when being supported in their home.

Staff knew how to recognise and report abuse and they understood their responsibilities in keeping people safe. Staff understood that people were at risk of discrimination and knew that people must be treated with respect.

Staff understood that there were laws to protect people from discrimination.

Where any risks to people's safety had been identified ways to mitigate these risks had been discussed with the person and recorded so staff knew how to support the person safely.

The provider was following appropriate recruitment procedures to make sure that only suitable staff were employed.

Staff supported people appropriately with managing their medicines where this was assessed and identified as a goal for the individual.

People who used the service were positive about the staff and told us they had confidence in their abilities. Staff were provided with the training they required in order to support people effectively.

Staff offered choices to people as they were supporting them and people told us they felt involved in making decisions about their reablement programme.

The management and staff were quick to respond to any changes in people's needs and care plans reflected people's current needs and preferences.

People told us they had no complaints about the service but said they felt able to raise any concerns without worry.

The service had effective quality monitoring systems and people confirmed that they were asked about the quality of the service and had made comments about this.

Staff were positive about the management and understood the vision and values that underpinned the reablement service.

The five questions we ask about services and what we found