Kamino Homecare Ltd

Kamino Homecare Limited is a domiciliary care service registered to provide personal care to people in their own homes. At the time of this inspection, the service was providing personal care to over 43 people living with dementia, a mental health condition, physical disabilities, older people and younger adults.

The service had a registered manager who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and staff were trustworthy. Staff were knowledgeable about how to safeguard people against avoidable harm and abuse. People's risk assessments gave information on how to mitigate risks to provide safe care.

People told us staff were reliable and arrived on time. The provider had systems in place to monitor staff's timekeeping and punctuality. Staff told us care visits were well organised and they had enough travel time.

The provider followed safe recruitment procedures and there were enough staff to meet people's needs safely.

People's medicines were managed safely. Staff were trained in infection control and followed safe infection control practices to prevent the spread of infection. There were systems in place to report, record, investigate incidents and learn lessons from them.

People's needs were assessed before they started receiving care. They told us their dietary needs were met and they were supported where requested to access healthcare services.

Staff received regular training and supervision to provide effective care. The provider delivered care in line with the Mental Capacity Act 2005 principles.

People told us staff were caring and treated them with dignity and respect. Their cultural needs were recorded and met by staff. Staff supported people to remain as independent as possible. Staff were trained in equality and diversity. The provider encouraged lesbian, gay, bisexual and transgender people to use the service.

People's care plans were individualised and regularly reviewed. People and relatives told us they were involved in the care planning process. People on palliative and end of life were supported with their needs.

People and relatives knew how to make a complaint and were satisfied with the process.

People and relatives spoke highly of the management. Staff told us they felt well supported. The provider had effective monitoring and auditing checks and systems to ensure the safety and quality of the service. People, relatives and staff's feedback was sought to continuously improve the service.

The five questions we ask about services and what we found