Individualised Care Limited

Individualised Care Ltd is a domiciliary care agency providing personal care to people in their own homes. The service was supporting 35 people with personal care in their own homes at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were at risk of avoidable harm and of potentially not receiving the right care, due to the lack of guidance for staff. There were no individual risk assessments relating to COVID-19 for people using the service or the staff who were supporting them. We made a recommendation in relation to assessing the risks of people who used the service and staff regarding COVID-19.

Despite this, people and their relatives told us they felt safe with staff. Staff followed safe hygiene practices and used personal protective equipment (PPE). People, relatives and staff told us PPE was used when providing personal care. Staff told us PPE was readily available when needed and the provider had enough stock of PPE available.