Bluebird Care Highgate & Haringey

The service was very driven in supporting their staff and had access to resources to benefit the health and wellbeing of the people they employed. Care workers spoke very highly about working for the service. People told us their care workers were exceptionally caring and respectful. Care workers had a very good understanding of how to support people in a way that promoted their privacy, dignity and independence.

The service worked to meet people's needs in relation to equality and diversity and people told us they had regular care workers who knew them well. People told us they were involved in making decisions about their care and that they were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests.

People's care records were comprehensive, accurate and reflected the care and support provided. Care workers went above and beyond to ensure the people they looked after were safe.

The service had systems in place to protect people from abuse and people told us they felt safe. Risk assessments were in place to help minimise risks people faced. Infection control measures were in operation. There were enough care workers employed to support people and checks were carried out all staff to verify they were suitable to work in the care sector. Steps were taken to learn lessons if things went wrong. Systems were in place for monitoring and reviewing the quality of care and support provided.

Mental Capacity Act People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us 13 September 2019 and this is the first inspection.