Sovereignty Care Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were cared for and supported by staff who were suitably trained and supported to effectively perform their roles and responsibilities.

Right care Care was person-centred and promoted people's dignity, privacy and human rights. People were safeguarded from the risk of abuse as staff knew how to report concerns should they suspect or witness abuse. Relatives told us staff were kind and caring towards their relative and treated them with dignity and respect. Relatives confirmed that they were included in decision making about their relative's care. People were supported to maintain their privacy, dignity and independence by a staff who knew them well.

People had their communication needs met and information was shared in a way that could be understood.

Right culture The ethos, values, attitudes and behaviours of management and care staff promoted a service which was inclusive, empowered and encouraged good outcomes for people who used the service. Relatives spoke positively of the service. Managers ensured that staff had relevant training and supervision. Systems were in place to obtain feedback on the service and monitor the quality of the service. Audits were not always effective in ensuring records were consistent and detailed. We have made a recommendation in relation to effective auditing and recording of information.