Heartfelt Homecare Southport Limited
- Home care
- Dementia care
- Registered since 2025
- Southport, Sefton, North West
Inadequate
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
At a glance
2 ratings
Its last inspection moved it down from Good to Inadequate.
3 years
since the latest rating was published.
The only one
rated Inadequate home care service in Sefton, out of 36 with a rating.
Heartfelt Homecare Southport Limited: inspection record
Rated Inadequate in January 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Home Instead (Good, 0.2 miles away) and 365 support services (Good, 0.4 miles away).
Nearest home care services:
- G Home Instead Good, 0.2 miles away
- – Collinson Cares (2021) LTD Not yet rated, 0.3 miles away
- G 365 support services Good, 0.4 miles away
- G Delta Care Ltd Good, 0.5 miles away
- RI Community Care Direct Ltd Requires improvement, 0.5 miles away
Questions to ask the service
- Safe was rated Inadequate on 18 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 18 January 2024. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 18 January 2024. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Inadequate on 18 January 2024. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Lisa Humphreys
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 15675779 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does Heartfelt Homecare Southport Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Heartfelt Homecare Southport Limited.
- When was Heartfelt Homecare Southport Limited last inspected?
- The Care Quality Commission's latest rating for Heartfelt Homecare Southport Limited was published on 18 January 2024.
- Who runs Heartfelt Homecare Southport Limited?
- Heartfelt Homecare Southport Limited is run by Heartfelt Homecare Southport Limited.
- What is Heartfelt Homecare Southport Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 18 January 2024.
Contact
- Phone
- 01704 514488
- Address
- 48 Ash Street, Southport, PR8 6JE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Home Instead (Good, 0.2 miles away) and 365 support services (Good, 0.4 miles away).
Nearest home care services:
- G Home Instead Good, 0.2 miles away
- – Collinson Cares (2021) LTD Not yet rated, 0.3 miles away
- G 365 support services Good, 0.4 miles away
- G Delta Care Ltd Good, 0.5 miles away
- RI Community Care Direct Ltd Requires improvement, 0.5 miles away