365 support services
- Home care
- Dementia care
- Registered since 2016
- Southport, Sefton, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 36
rated home care services in Sefton are rated Good, like this one.
365 support services: inspection record
Rated Good in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Alcedo Care West Lancashire and Merseyside Good, 0.3 miles away
- G Delta Care Ltd Good, 0.4 miles away
- I Heartfelt Homecare Southport Limited Inadequate, 0.4 miles away
- G Helping Hands Southport Good, 0.4 miles away
- – Collinson Cares (2021) LTD Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 26 April 2023. Quoted under the Open Government Licence.
365 support services is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The service also provides care and support to people living in 11 'supported living' settings, so that they can live in their own home as independently as possible.
Read the rest of CQC's summary
People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.
Not everyone using 365 support services receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. The service currently provides a service to 82 people and supports 1 person with a regulated activity.
What inspectors found
Although, risks to people were identified and managed and mitigated by staff to lessen the risk of harm to people, further information was required in peoples' support plans, to ensure sufficient guidance to staff. We have made a recommendation about this.
Read the rest of CQC's summary
Accidents and incidents were recorded appropriately and analysed for any patterns or trends to help prevent the risk of recurrence.
People received their medications as prescribed and by staff who were trained and competent.
Staff recruitment processes ensured staff were safe to work with people. In addition to mandatory training, staff received more specialised training, to help deliver care to people which was tailored to their specific health and support requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed staff support and interact with people in a respectful way. It was evident staff enjoyed close relationships with the people they supported.
The management team was committed to delivering high-quality and individualised care to people, staff understood, shared and practiced these values. However, governance processes required review to ensure their efficiency. We have made a recommendation about this.
Although people were invited to provide feedback on the service, improvements were required to quality
assurance arrangements. We have made a recommendation about this.
The service worked in collaboration and partnership with other relevant organisations to help achieve better and more positive outcomes for people.
Questions to ask the service
- Well-led was rated Requires improvement on 26 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Alexandra Deary
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 26 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- 365 Support Limited
- Ownership type
- Organisation
- Companies House number
- 08741470 (opens Companies House)
Getting help from Sefton Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sefton Council
- Ask for a care needs assessment
- Phone: 0345 140 0845, Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sefton Council
Checked on the council's website, November 2026.
Common questions
- Does 365 support services provide nursing care?
- The Care Quality Commission's register does not list nursing care for 365 support services.
- When was 365 support services last inspected?
- The Care Quality Commission's latest rating for 365 support services was published on 26 April 2023.
- Who runs 365 support services?
- 365 support services is run by 365 Support Limited.
- What is 365 support services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 April 2023.
Contact
- Phone
- 01704 620345
- Address
- 1 Sussex Road, Southport, PR9 0SS Map (opens Google Maps)
Compare nearby
- G Alcedo Care West Lancashire and Merseyside Good, 0.3 miles away
- G Delta Care Ltd Good, 0.4 miles away
- I Heartfelt Homecare Southport Limited Inadequate, 0.4 miles away
- G Helping Hands Southport Good, 0.4 miles away
- – Collinson Cares (2021) LTD Not yet rated, 0.4 miles away