Heywood Carers

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff promoted a strong person-centred culture and were motivated to deliver care that met and exceeded expectations. Staff were supported by an exceptionally caring management team who encouraged initiative and valued the impact this had on people's lives.

Staffing levels were enough to ensure that people's needs were met. Staff were safely recruited.

People told us they felt safe using the service. Risks associated with people's health and care were assessed and mitigated.

Staff were knowledgeable and well-trained. Staff told us they received support from the care manager and worked well with their colleagues.

A person-centred approach had been adopted in the assessing, planning and delivery of people's care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well managed. Staff, people and their families praised the proactive and caring attitude of the care manager.