Lantern Care Services

People were supported with their medicines by staff who were subject to regular competency checks. People were supported with the preparation of their food by staff who had been trained in food hygiene as and when required.

Risks to people's safety were identified and managed. Both risk assessments and care plans were person- centred and reviewed regularly to ensure all needs were met. People were involved in the reviews of their care and made choices in relation to how they received their care. People were also encouraged to follow hobbies and interests by staff.

People were supported by caring staff that respected their equality, diversity and privacy. Staff also supported people to be independent and achieve goals. People were supported by staff to have access to health and social care professionals and staff followed guidance to ensure people received effective and timely care.

Staff were responsive to people's needs and there was a complaints procedure in place for staff to investigate any concerns thoroughly and implement measures to prevent any future incidents.

Staff and people spoke highly of the management and the support they receive from the registered manager. Staff received regular supervision and took part in staff meetings and people were asked for regular feedback. Any ideas were implemented to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.