Sanctuary Home Care Ltd - Bushey Heath

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The agency does not provide any services to the wider community.

The Sisters needs had been assessed and they had been involved in planning and deciding in which way their care was provided. Each Sister had a detailed care plan which was reflective of their needs and had been reviewed at regular intervals. Staff were knowledgeable about the Sisters that they were supporting and provided personalised care. Assessments and care plans we looked at during the inspection reflected the detailed knowledge that staff had. Risks to the Sisters had been identified, assessed and measures had been put in place to ensure these were reduced and managed safely.

The Sisters received their prescribed medicines safely, from staff who had completed the required training and had their competency to do so assessed. Staff adhered to the provider's infection control policy and used the appropriate equipment and clothing, whenever required.

Staff had the necessary skills and knowledge to meet deliver the care required. The registered manager operated a system of training, supervision, appraisal and competency assessments, which enabled staff to provide good quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff consistently treated the Sisters with kindness and respect. They were supported to express their views about their care and their wishes were respected. Privacy and dignity were respected and promoted during

the delivery of care.

There was a positive culture of person-centred, quality care throughout the service. Staff told us they enjoyed working here and that they were well supported by the management team. Staff felt valued and were committed to the service and the Sisters they were supporting.

The registered manager was dedicated to maintaining high standards and used the systems in place to drive effective quality assurance processes and continuous improvement within the service. No formal complaints had been raised at the service; however, there was a procedure in place should any concerns be raised.