Mcare24 Limited

Right Support: People told us they felt safe when supported by care staff and were happy with and complimentary about their care. Staff were aware of the risks to people, but care records were not up to date and did not always reflect people's current needs. People were supported by safely recruited staff who knew them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by staff who were aware of their responsibilities to protect them from harm. However, there had been a number of incidents where the provider had failed to recognise people were at potential risk of harm. The provider worked alongside other agencies in order to support people to meet their health care needs. People were supported by a consistent group of staff who knew them well.

Right Culture: We found some areas of the service that required improvement that the provider's own systems and processes had not identified. These were in relation to ensuring information held in people's care records was up to date and correctly risk assessed. People told us they had no issues getting hold of management and relatives were kept informed of events that affected their loved ones.