Clarence Care Ltd

• People were supported by staff to stay safe and who understood the need to ensure they consented to the care they received. People told us that they received care from regular staff who arrived on time and stayed for the agreed length of time. The provider ensured consistency in staff support so people and staff were able to build positive relationships.

• People were well cared for by staff who treated them with respect and dignity and encouraged them to maintain their independence. People received care and support based on their individual assessment, needs and preferences.

• Staff liaised with other health care professionals to meet people's health needs and support their wellbeing.

• Staff received training that was appropriate to them in their role and supported them in providing care in the way people wanted.

• Records needed to improve. The provider had quality assurance systems in place, however they were not fully effective as they had failed to identify some areas requiring improvements.

• Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly.

• People spoke highly of the overall service and the management team positively encouraged feedback and inclusion and were keen to grow their service.