Hasbury Home Care Services Limited
- Home care
- Dementia care
- Registered since 2011
- King's Norton, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Hasbury Home Care Services Limited: inspection record
Rated Requires improvement in September 2019, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Nationwide Care Services (Northfield) (Good, 0.5 miles away) and Aspects Care Limited (Good, 0.5 miles away).
Nearest home care services:
- G Nationwide Care Services (Northfield) Good, 0.5 miles away
- G Aspects Care Limited Good, 0.5 miles away
- G Team Locum Limited Good, 0.6 miles away
- G Clarence Care Ltd Good, 0.8 miles away
- G Bournville Gardens Village Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 24 September 2019. Quoted under the Open Government Licence.
Hasbury Home Care Services Limited is a domiciliary care agency providing personal care and support to 55 people living in their own homes. The service also provided support to people living in five supported living schemes. Four of the houses, people shared facilities from two to four people and one house was single occupation. Three of the houses had staff on site 24 hours a day.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider monitored the service to ensure it continued to provide a good quality care. However, quality monitoring audits had not identified the issues we found during the inspection.
Read the rest of CQC's summary
All the people, relatives, and staff we spoke with said the service provided good quality care. The culture of the service was open and honest and the provider, registered manager and staff were approachable.
Staff were knowledgeable and kind. People had regular staff who they got to know well. People and relatives told us how friendly and caring the staff were. Staff enjoyed their work and got on well with the people they supported who they valued and treated with dignity.
Staff provided responsive and flexible care to people in line with their preferences and choices. The staff team were multilingual and communicated with people in English and a range of other languages, as required. If people communicated non-verbally staff knew how to engage with them.
People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was sufficiently staffed to ensure people's needs were met. Staff supported people with their medicines and this was done safely. Staff understood how to prevent and control the spread of infection.
People were assessed before using the service to ensure their needs could be met. Assessments addressed people's physical and mental health needs, their cultural and language needs, and what was important to them. Staff worked with GPs, district nurses, and other health and social care professionals to ensure people's health and social care needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 24 September 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 September 2019. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Nino Tchilaia
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 24 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hasbury Home Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 07293336 (opens Companies House)
Hasbury Home Care Services Ltd runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Hasbury Home Care Services Ltd
- G Eden Lodge Health Care Good. Care home with nursing, Birmingham
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Hasbury Home Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hasbury Home Care Services Limited.
- When was Hasbury Home Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Hasbury Home Care Services Limited was published on 24 September 2019.
- Who runs Hasbury Home Care Services Limited?
- Hasbury Home Care Services Limited is run by Hasbury Home Care Services Ltd. It runs 2 services, all in the West Midlands.
- What is Hasbury Home Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 September 2019.
Contact
- Phone
- 0121 459 2234
- Address
- 154 Middleton Hall Road, Kings Norton, Birmingham, B30 1DN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Nationwide Care Services (Northfield) (Good, 0.5 miles away) and Aspects Care Limited (Good, 0.5 miles away).
Nearest home care services:
- G Nationwide Care Services (Northfield) Good, 0.5 miles away
- G Aspects Care Limited Good, 0.5 miles away
- G Team Locum Limited Good, 0.6 miles away
- G Clarence Care Ltd Good, 0.8 miles away
- G Bournville Gardens Village Good, 1 mile away