Team Locum Limited

People's experiences of using the service and what we found People were protected from risk of abuse because staff had received training in safeguarding and knew what actions to take to keep people safe. Risks to people had been assessed and were regularly reviewed. People told us they felt safe with the staff who supported them and felt staff were trained. Medicines were managed safely.

People's risks had been identified and there were clear risk assessments in place to provide staff with current information to enable them to support people safely. Staff were also trained in people's support needs, for example, people's medical conditions.

People told us they felt safe and well cared for. All staff were trained in safeguarding and there was a safeguarding policy to provide guidance. Staff wore personal protective requirement (PPE) in line with current government guidance.

People's care plans, risk assessments and other personal records included details of their interests, personal history, and what support was required. The provider undertook pre-employment checks on prospective staff to check their suitability to support the people who used the service.

People and their relatives spoke positively about the overall service and the caring approach staff adopted to their work. They were asked for their feedback on the service and knew how to contact the provider as needed. Staff felt valued and supported by the management team and were able to raise any concerns about people's care. The provider conducted regular audits to review the quality of care provided and how this could be improved.