Fairfield Playcentre

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service: The service placed the children and their families at the heart of the support they provided. Each family was provided with support usually for a few hours each week, however the amount of support provided was flexible and based on each child and their family's current circumstances. A relative that contacted us felt their child was safe and although suggesting an improvement for planning summer holiday support, trusted the way the service worked with their child and themselves.

Staff were safely recruited, well trained and supported with core and personalised training programmes, which were geared to the specific needs of children and their families at any given time. Staff were provided with clear guidance about how to report any concerns about neglect or abuse. A local authority commissioner who contacted us said that the service kept children safe. CQC had not received any concerns about the safety or wellbeing of children being supported.

Children were supported safely, and risks regarding their support needs was assessed and met. The service did not administer medicines to anyone and this was made clear to families using the service.

The registered manager regularly kept the standard of the service provided under review along with oversight from the board of trustees of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk