Harley Street Care
Home care, Camden
Good
Rated on
Rating from the Care Quality Commission.
Harley Street Care: inspection record
Rated Good in May 2019.
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Ratings published by the Care Quality Commission.
Rated Good in May 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 25 Good home care services in Camden, out of 31 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 29 May 2019. Quoted under the Open Government Licence.
About the service: Harley Street Care is a domiciliary care agency. It provides personal care and support to people living in their own houses and flats in the community. It provides a service to younger and older adults with significant care and support needs such as dementia and physical impairments. At the time of our inspection 17 people were using the service.
People's experience of using this service: The care and support provided to people was person centred. People's care plans and risk assessments included information about their preferred care and support needs and preferences. Individualised guidance for staff was provided to assist them in meeting people's needs and preferences and to reduce and manage the risk of harm. These records had been reviewed regularly and updated where there were any changes in people's needs.
Read the full summary
Staff had received training about safeguarding and knew how to respond to and report any allegation or suspicion of harm or abuse. They understood the importance of reporting concerns immediately.
The service's recruitment procedures were designed to ensure that staff were suitable for the work they would be undertaking. New staff members were not assigned work until two satisfactory references and criminal records disclosures had been received.
New staff received an induction to the service before starting work. All staff received regular training to ensure that they were able to meet the needs of the people they supported. Staff also took part in regular supervision sessions to support them in carrying out their roles.
People and their family were involved in decisions about their care. People had been involved in agreeing their care plans and participated in reviews of the care and support provided to them. People and family members said that staff asked people for their consent to carry out care and support tasks.
Information about people's religious, cultural and communication needs was included in their care plans. Staff supported people to participate in activities of their choice at home and in their local communities.
People were regularly asked about their views of the care and support that they received. Spot checks to look at the quality of care and support had taken place in people's homes.
Processes were in place to manage and respond to complaints and concerns. People and family members were aware of the service's complaints procedure and knew how to make a complaint if they needed.
The provider undertook a range of audits to check on the quality of care provided. These were reviewed by the management team and actions had been taken to address any concerns.
Rating at last inspection: The service was registered by CQC on 19 April 2018. This was their first inspection under this registration.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 2 Stucley Place, London, NW1 8NS |
|---|---|
| Neighbourhood | Camden Town, Camden |
| Phone | 020 7989 0990 |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 29 May 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Harley Street Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11103270 (opens Companies House) |
Nearest alternatives
- G T & D Homecare Home care, 0.1 miles awayGood
- G Ethica Care Home care, 0.2 miles awayGood
- G PillarCare Agency Home care, 0.3 miles awayGood
- G Fairfield Playcentre Home care, 0.3 miles awayGood
- G Servesoul - Camden Office Home care, 0.3 miles awayGood
Getting help from London Borough of Camden
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Camden
- Ask for a care needs assessment
- Phone: 020 7974 4444 and ask for Adult Social Care, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Camden
Checked on the council's website, November 2026.
Common questions
- Does Harley Street Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Harley Street Care.
- When was Harley Street Care last inspected?
- The Care Quality Commission's latest rating for Harley Street Care was published on 29 May 2019.
- Who runs Harley Street Care?
- Harley Street Care is run by Harley Street Agency Limited.
- What is Harley Street Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 May 2019.