PillarCare Agency
Home care, Camden
Good
Rated on
Rating from the Care Quality Commission.
PillarCare Agency: inspection record
Rated Good in September 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Requires improvement in 2015, then Good in 2016, 2018 and September 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 25 Good home care services in Camden, out of 31 with a rating.
About the service
From the Care Quality Commission's inspection report published 16 September 2022. Quoted under the Open Government Licence.
PillarCare agency provides support and care for people in their own homes across several London boroughs, predominantly in north, west and south west London.
What inspectors found
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff.
Personalised risk assessments were compiled around each person's specific care and support needs. This helped to keep each person safe and supported their independence.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Safe recruitment procedures were detailed. The suitability of staff was assessed before they were recruited or started to care for people using the service.
Suitable infection control practices helped to prevent and control the spread of infections in people's own homes, including COVID-19.
People received consistent care from regular care staff who had a good understanding of their care needs and preferences.
Most people received support from live in care workers and for those that had care staff visit at different times of day the agency verified that care staff were punctual and stayed the agreed amount of time.
Quality checks monitored the care and support using a live database system so that the care being provided and recorded could be seen in real time. Improvements to the service were made when deficiencies were found.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | The Business Centre, 36 Gloucester Avenue, Primrose Hill, London, NW1 7BB |
|---|---|
| Neighbourhood | Camden Town, Camden |
| Phone | 020 7482 2188 |
| Website | www.pillarcare.co.uk |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 16 September 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | PillarCare Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10260088 (opens Companies House) |
Nearest alternatives
- G Harley Street Care Home care, 0.3 miles awayGood
- G Ethica Care Home care, 0.4 miles awayGood
- G Fairfield Playcentre Home care, 0.4 miles awayGood
- G T & D Homecare Home care, 0.4 miles awayGood
- G Servesoul - Camden Office Home care, 0.5 miles awayGood
Getting help from London Borough of Camden
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Camden
- Ask for a care needs assessment
- Phone: 020 7974 4444 and ask for Adult Social Care, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Camden
Checked on the council's website, November 2026.
Common questions
- Does PillarCare Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for PillarCare Agency.
- When was PillarCare Agency last inspected?
- The Care Quality Commission's latest rating for PillarCare Agency was published on 16 September 2022.
- Who runs PillarCare Agency?
- PillarCare Agency is run by PillarCare Agency Limited.
- What is PillarCare Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 September 2022.