Home Instead Senior Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Without exception, everyone spoken with was complimentary about the service they received from their individual care staff members. The staff we spoke with were dedicated to the people they supported and passionate about their role within Home Instead Senior Care.

Feedback was sought from people, relatives and staff through surveys, care reviews and staff supervisions. The provider worked effectively with health care professionals. People and relatives felt involved in the planning of their care.

People received personalised care from kind staff members who had the skills and knowledge to carry out their roles and responsibilities effectively. People and their relatives all told us how wonderful, caring and kind their care staff were.

Staff were aware of their obligation to report any concerns and the provider had processes in place to support them. They knew the signs to look out for if people were at risk of being abused and who to report concerns to.

The provider had safe recruitment practices in place to make sure people were supported by suitable staff members.

People's needs were assessed before they joined the service. Care plans were person centred and daily recordings were detailed. Risks to people were identified, assessed and clear information was available to staff to support them to provider safe and effective care.

People's medication was safely administered by staff, who had received the appropriate training. There were effective measures in place to help reduce and mitigate the risk of cross contamination between home visits. The provider made sure there was a plentiful supply of personal protective equipment (PPE) for the staff to use.

Incidents and accidents had been investigated and appropriate action taken. Measures had been put in place to mitigate future risk of occurrence.

The culture of the provider was open and transparent. All the staff told us they felt valued and well supported by the provider and the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.