Your Life (Sutton Coldfield)

People's experience of using this service: People were happy with the service they received and felt safe in the company of staff who supported them. Where safeguarding concerns had been raised, they had been responded to and acted on appropriately. Accidents and incidents were routinely recorded and acted upon. Information was analysed for any trends and actions were taken to reduce the risk of reoccurrence.

Staff were provided with an induction and training opportunities to provide them with the skills required to meet people's needs. The registered manager was proactive in sourcing additional training for staff where required.

Staff felt well trained and supported in their role. They felt listened to and able to contribute to the running of the service. Staff practice was regularly observed to ensure people were supported safely and in-line with their care needs.

People were supported by a consistent group of staff who were aware of their health care needs and liaised with other health care professionals to support their wellbeing. People were supported where appropriate at mealtimes.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff treated people with dignity and respected and encouraged them to maintain their independence. People were routinely encouraged to be involved in decisions regarding their care. People received care and support based on their individual assessment, needs and preferences.

People were supported to take part in a variety of activities that were of interest to them.

No complaints had been received regarding the delivery of care and people were confident that if they raised a concern, it would be dealt with appropriately. A number of compliments had been received regarding the service.

People and staff were complimentary of the service, and of the positive impact the registered manager had had on service delivery and considered it to be well led. People were provided with the opportunity to meet with the registered manager to discuss any issues or concerns they may have.

A number of quality audits were in place in order to drive improvement in the service. Staff were aware of and on board with, the registered manager's vision for the service, which was to provide people with person centred care.