Jubilee Citizens UK

We found the following examples of good practice. ● Visitors were screened for symptoms of Covid-19 and temperature checks undertaken. ● People had been supported to maintain contact with people who were important to them. The provider assisted people with devices to enable them to have virtual contact with family members. ● Robust processes were in place for visits by healthcare professionals to include the wearing of full Personal Protective Equipment (PPE). ● Ample stocks of PPE were available. Staff were wearing PPE in line with guidance. ● Staff and people were tested in line with government guidance. People or staff who tested positive were required to self- isolate in line with current government guidance. ● Staff worked in specific areas of the home which reduced the risk of cross infection. ● Cleaning schedules had been increased to monitor cleanliness of the environment. ● Staff received IPC training which included donning and doffing of PPE and PPE usage. ● The provider's IPC policy was up to date and had been reviewed when new government guidance had been issued.

The five questions we ask about services and what we found