Gravesend Care Services
- Home care
- Registered since 2016
- Gravesend, Kent, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
83%
of rated home care services in Kent are Good or Outstanding (87% across the South East, 88% across England).
Gravesend Care Services: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: MRJ Care Ltd t/a MAUCARE Services (Good, 1.3 miles away) and Vitality Home Health Gravesham & Dartford (Good, 1.3 miles away).
Nearest home care services:
- – Ezzie-Daisy Care Services Limited Not yet rated, 0.8 miles away
- – Betterliving Care Limited Not yet rated, 1.2 miles away
- G MRJ Care Ltd t/a MAUCARE Services Good, 1.3 miles away
- G Vitality Home Health Gravesham & Dartford Good, 1.3 miles away
- G Kent Enablement at Home Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 September 2026 (assessment visit 16 June 2026). Quoted under the Open Government Licence.
We completed an inspection between 23 June 2026 and 02 July 2026. Gravesend care service is a supported living service that provides individuals with personal care and support in their own homes or shared accommodation. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was not meeting all the principles of RSRCRC. Care people received was not always person centred and risks to people were not always well managed. For example, people’s homes were referred to as ‘the scheme’.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found two breaches of the regulations in relation to risk management and good governance.
The provider had not ensured risks to people’s health were consistently well managed, this included the risk management for people with epilepsy. Staff had not completed training in epilepsy management which put people at risk of not receiving safe care and support.
People’s care plans were not always reflective of their current needs. For example, the monitoring of a person’s health condition was no longer needed, however the care plan did not reflect this change.
However, staff understood their safeguarding responsibility and how to keep people safe from harm. Staff were recruited safely following appropriate recruitment checks.
Staff worked with other health professionals to ensure people received the care and support they needed from service such as occupation therapists.
People were supported to be independent and were supported by staff that were kind and respectful.
Staff felt supported by senior leaders and systems were in place for staff to speak up and share their views or concerns.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jane Wilson
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 30 June 2017. Latest assessment published 18 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sanctuary Home Care LimitedBrand: Sanctuary Care Limited
- Ownership type
- Organisation
- Companies House number
- IP28232R (opens Companies House)
Sanctuary Home Care Limited runs 23 services in England, 5 of them in the South East. 20 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Sanctuary Home Care Limited
- O Corner House Residential Care Home Outstanding. Care home, Nottinghamshire, East Midlands
- O Hilltop House (Domiciliary Care) Outstanding. Home care, Suffolk, East of England
- O Montague Road Care Home Outstanding. Care home, Suffolk, East of England
- O Sanctuary Supported Living - 26 Tilmore Gardens Outstanding. Care home, Hampshire
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Gravesend Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Gravesend Care Services.
- When was Gravesend Care Services last inspected?
- The Care Quality Commission's latest rating for Gravesend Care Services was published on 18 September 2026.
- Who runs Gravesend Care Services?
- Gravesend Care Services is run by Sanctuary Home Care Limited. It runs 23 services in England, 5 of them in the South East.
- What is Gravesend Care Services's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07442 492984
- Address
- Wimborne House, Truro Road, Gravesend, DA12 5FG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: MRJ Care Ltd t/a MAUCARE Services (Good, 1.3 miles away) and Vitality Home Health Gravesham & Dartford (Good, 1.3 miles away).
Nearest home care services:
- – Ezzie-Daisy Care Services Limited Not yet rated, 0.8 miles away
- – Betterliving Care Limited Not yet rated, 1.2 miles away
- G MRJ Care Ltd t/a MAUCARE Services Good, 1.3 miles away
- G Vitality Home Health Gravesham & Dartford Good, 1.3 miles away
- G Kent Enablement at Home Good, 1.3 miles away