Reliance Care Solutions Limited
- Home care
- Dementia care
- Registered since 2011
- Acocks Green, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Requires improvement in March 2020.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Reliance Care Solutions Limited: inspection record
Rated Requires improvement in March 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Benedon Healthcare Limited (Good, 0.1 miles away) and Calvic Enterprises Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Benedon Healthcare Limited Good, 0.1 miles away
- G Calvic Enterprises Ltd Good, 0.1 miles away
- – Choice Health Care - Birmingham Not yet rated, 0.1 miles away
- G Choices Care Ltd (Birmingham) Good, 0.1 miles away
- G Comfort Homes and Care Ltd Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 11 March 2020. Quoted under the Open Government Licence.
Reliance Care Solutions Limited is registered to provide personal care to people within their own homes. On the day of the inspection 10 people were being supported with personal care by the service.
What inspectors found
The service was not always safe, systems and processes to maintain safety were not robust and risk assessments had not been completed for identified risks. Administration of medicines were not consistently recorded. Staffing levels were sufficient and staff were allocated to people to meet their requirements.
Read the rest of CQC's summary
People's needs were assessed though this was not reflected in care plans. Staff received training but had not completed the Care Certificate. People were supported with food preparation and a healthy diet where required. Staff work with external professionals in relation to people's care needs.
Staff were caring towards the people they supported and met their needs. Staff promoted people's dignity and independence when providing support to them. People were supported to express their views and make decisions about their care through contact with staff. People received care that met their needs although records did not always reflect this good practice.
People were supported by staff that spoke their language and could communicate effectively with them. People were not always involved in care planning processes as far as possible. Care plans did not always reflect people's expressed needs and preferences. Staff responded to people's needs were responded to including end of life care
Quality assurance and audit systems were not robust, they did not ensure risk assessments were in place or that care plans were accurate and up to date with the needs of people receiving the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
Questions to ask the service
- Safe was rated Requires improvement on 11 March 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 March 2020. Ask about changes in management and what has changed since the report.
- The last rating is 7 years old. Ask what has changed since then.
Registration details
- Registered manager
- Ronald Reberio
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 11 March 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Reliance Care Solutions Limited
- Ownership type
- Organisation
- Companies House number
- 07351736 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Reliance Care Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reliance Care Solutions Limited.
- When was Reliance Care Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Reliance Care Solutions Limited was published on 11 March 2020.
- Who runs Reliance Care Solutions Limited?
- Reliance Care Solutions Limited is run by Reliance Care Solutions Limited.
- What is Reliance Care Solutions Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 March 2020.
Contact
- Phone
- 0121 706 0032
- Address
- First Floor, Simple Storage, 272 Kings Road, Tyseley, Birmingham, B11 2AB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Benedon Healthcare Limited (Good, 0.1 miles away) and Calvic Enterprises Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Benedon Healthcare Limited Good, 0.1 miles away
- G Calvic Enterprises Ltd Good, 0.1 miles away
- – Choice Health Care - Birmingham Not yet rated, 0.1 miles away
- G Choices Care Ltd (Birmingham) Good, 0.1 miles away
- G Comfort Homes and Care Ltd Good, 0.1 miles away