Raza Homecare Limited

People received a service that was safe to use and for staff to work in. Enough appropriately recruited and trained staff supported people to live in a safe way and enjoy their lives. Risks to people and staff were assessed and monitored. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Medicines were safely administered, by trained staff. The agency met shielding and social distancing rules, used PPE effectively and safely and the infection prevention and control policy was up to date.

There was transparent management and leadership with an honest, open and positive culture. The provider vision and values were clearly defined, in the statement of purpose and staff understood and followed them. Staff were made aware of their responsibilities and accountability and prepared to take responsibility and report any concerns they may have, as required. Service quality was reviewed, and changes made to improve people's care and support. This was in a way that best suited people. There were well-established working partnerships that promoted people's participation and reduced their social isolation. Registration requirements were met.