Bright Homecare
Home care, Merton
Good
Rated on
Rating from the Care Quality Commission.
Bright Homecare: inspection record
Rated Good in December 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and December 2024.
It has been rated Good at every inspection since 2019. The latest rating was published 22 months ago.
How it compares locally
- One of 43 Good home care services in Merton, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 4 December 2024 (assessment visit 17 October 2024). Quoted under the Open Government Licence.
Bright Homecare is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 9 people were receiving a home care service from this provider. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The team who conducted this assessment consisted of an inspector. This on-site inspection was announced, and we gave the provider 24 hours’ notice. This was because we needed to be sure the registered manager would be available to support this assessment.
Read the full summary
We conducted our on-site assessment of this service on 17 October 2024 and off-site assessment activity continued until 23 October 2024. We looked at 5 quality statements including safeguarding; involving people to manage risks; safe and effective staffing; independence, choice and control and equity in experiences and outcomes.
Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had received safeguarding training.
The provider completed risk assessments and staff used these to support people in a safe way.
There were enough staff employed to support people and meet their needs. Managers undertook robust checks when recruiting, staff were suitable to be employed and support people.
Staff received regular and relevant training to meet people’s needs.
People were supported to have choice and control and make decisions about how their care was provided. Staff supported people to remain as independent as possible.
Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to.
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Safe
Good
People were protected from the risk of harm and abuse. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had.
Managers and staff assessed and reviewed safety risks to people regularly and made sure people and those important to them, were involved in making decisions about how they wished to be supported to stay safe. Care plans were clear and provided sufficient guidance to staff to keep people safe.
There were enough staff employed to carry out care visits. People told us that care workers attended on time and if they were running late, they were kept informed. Staff were given appropriate training which meant they could meet people’s needs.
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Caring
Good
People were supported to have choice and control and make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence.
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Responsive
Good
People were treated fairly and free from the fear of being discriminated against. Managers used people’s feedback to improve care and to reduce any barriers people might experience due to their protected characteristics.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 8 Cerne Road, Morden, SM4 6QQ |
|---|---|
| Neighbourhood | Morden, Merton |
| Phone | 020 8648 9525 |
| Registered manager | Shabir Ahmad |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 14 March 2019 (opens the Care Quality Commission website) Latest assessment published 4 December 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Bright Homecare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10986748 (opens Companies House) |
Nearest alternatives
- G Raza Homecare Limited Home care, 0.1 miles awayGood
- G Clovecare Limited Home care, 0.4 miles awayGood
- G Happy Family Care Services Limited Home care, 0.4 miles awayGood
- G UK Home Care Limited - Carshalton office Home care, 0.4 miles awayGood
- G Forever Good Care Ltd T/A Caremark Merton Home care, 0.5 miles awayGood
Getting help from London Borough of Merton
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Merton
- Ask for a care needs assessment
- Phone: 020 8545 4388, Monday to Friday, 9am to 5pm. Out of hours: 020 8770 5000
- Support for carers
- Paying for care: London Borough of Merton
Checked on the council's website, November 2026.
Common questions
- Does Bright Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bright Homecare.
- When was Bright Homecare last inspected?
- The Care Quality Commission's latest rating for Bright Homecare was published on 4 December 2024.
- Who runs Bright Homecare?
- Bright Homecare is run by Bright Homecare Ltd.
- What is Bright Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 December 2024.