Clovecare Limited

What inspectors found

From the Care Quality Commission's assessment published 18 March 2024 (assessment visit 24 January 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People received safe care. Safeguarding procedures were in place and staff had received training in safeguarding adults. Staff were knowledgeable of the risks to people’s safety and how to support them to minimise those risks. During this assessment we identified that some information about risks to people’s safety and how to support people with those risks were not recorded in their care records. As soon as this was reported to the registered manager, the care records were updated with all available information about how to provide safe care to people.

   People felt safe receiving care from their care workers. People were supported by consistent care workers who knew them well. Staff rotas were planned to enable staff to have sufficient time to support people and travel between calls. Staff received regular training to ensure their skills and knowledge were up to date and enable them to provide safe care.

2. Caring

   GGood Good

   People received a caring service from staff who listened to and respected their preferences and choices. People were in control of their care and involved in decisions about the service provided. Staff knew the people they were supporting and how they liked their care to be delivered. Staff supported people to be as independent as possible. Processes were in place to ensure people’s preferences and interests were included in their care records so this information was available to the staff supporting them.

3. Responsive

   GGood Good

   People received a responsive service which ensured everyone that used the service received equity in experience and outcomes. Staff were knowledgeable and respectful of people’s individual differences and provided them with personalised care and support. People felt comfortable with their care workers and were treated fairly and with dignity. Processes were in place to ensure appropriate information was collected and collated about people’s individual needs.