Chenash Homecare Specialists

Staff understood how to manage risks to people to keep them safe from injury or harm.

There were enough staff to support people and meet their needs. Regular staff supported people so that the care and support they received was consistent.

Recruitment and criminal records checks were carried out on staff to make sure they were suitable to support people.

Staff followed current infection control and hygiene practice to reduce the risk of infection when providing care and support to people.

People were supported to take their prescribed medicines in a timely manner.

The managers monitored and reviewed the safety and quality of care and support provided to people. They checked that care and support was delivered to a high standard and continuing to meet people's needs.

There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome.

The managers sought people's views about how the service could improve further. Staff were provided opportunities to review and improve their working practices.

The managers worked proactively with partners to provide care and support that met people's needs.