Lifeways Community Care (Doncaster)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People and their relatives confirmed this. A relative said, "The staff are brilliant with [Relative]. The staff are trying to make them independent. It's a lot of relief for me as I know they are being well looked after."

People were supported to maintain and pursue their interests and to achieve their aspirations and goals. The service made reasonable adjustments so people could be fully involved in discussions about how they received support. People received their medicines as prescribed. We identified some minor documentation issues at one scheme, which was rectified by the registered manager immediately.

Right Care People received care and support from staff who knew them well and understood their needs and considered their preferences. Staff interacted positively with people and had a caring and respectful approach. Staff understood people's individual ways of communicating. Staff could recognise and report abuse and there were enough appropriately skilled staff to meet people's needs and keep them safe.

Staff sought appropriate advice from healthcare professionals in a timely way and staff ensured this was followed. Feedback from health care professionals was very positive and confirmed staff met people's health needs.

Right Culture The culture of the service was open and empowered individuals to express their views and be in control of their lives with the support of staff. People received support based on inclusion, respect and transparency. People and their relatives told us they felt confident to approach the management team and that their suggestions would be heard and responded to. A range of quality checks with oversight at provider level helped to maintain and improve the service and the lives of people supported