Your Care Solutions Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had managed well during the pandemic and appropriate procedures were followed to help prevent and control the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt they were well treated and the care staff were kind and respectful. The service encouraged people to be fully involved in all aspects of their care provision. People were treated as individuals and the service responded flexibly to people's circumstances.

People who used the service, and staff, told us the management were helpful and supportive. Customer satisfaction surveys were sent out regularly and indicated a high level of satisfaction from people who used the service, their relatives and other professionals. The service worked well with health and social care partners and made appropriate referrals to help ensure people had all appropriate interventions.