Villa Care Agency
- Home care
- Registered since 2011
- Erdington, Birmingham, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
123 of 162
rated home care services in Birmingham are rated Good, like this one.
Villa Care Agency: inspection record
Rated Good in July 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Nationwide Care Services (Erdington) Good, less than 0.1 miles away
- G Primera Assisted Living Limited Good, less than 0.1 miles away
- G Romie Care Services Ltd Good, 0.6 miles away
- RI Passion 4 Care Requires improvement, 0.7 miles away
- – Heaven Support Services Limited Not yet rated, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 18 July 2019. Quoted under the Open Government Licence.
Villa Care Agency is a domiciliary care service which is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, 17 people were receiving a regulated service.
What inspectors found
Relatives told us they felt people were safe and staff knew how to identify and report concerns relating to people's safety and well-being. Risks were assessed and managed to reduce the risk of avoidable harm. People received timely support by a consistent staff team. Systems used for the management of medicines were safe and people received their medicines as prescribed.
Read the rest of CQC's summary
People's needs were assessed and reviewed to ensure their care needs were met. Staff received training relevant to their role and felt supported by the management team. Staff sought people's consent before providing care and decisions about people's care and treatment were made in line with law and guidance. People received sufficient amounts to eat and drink to maintain their health. People were supported to access healthcare agencies when required.
People were supported by a caring and compassionate staff team. People were supported to maintain their independence and their dignity was valued and respected.
People's care was responsive to their changing needs. People, and those close to them, were involving in the assessment and planning of their care. People knew how to raise a concern if they were unhappy about the service they received.
People, relatives and staff felt the service was well managed. The registered manager had made improvements since the last inspection. People, relatives and staff were given opportunities to share their views about the service. The registered manager carried out auditing to ensure the quality of care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Maureen Brittain
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 18 July 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Villa Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 04088427 (opens Companies House)
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Villa Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Villa Care Agency.
- When was Villa Care Agency last inspected?
- The Care Quality Commission's latest rating for Villa Care Agency was published on 18 July 2019.
- Who runs Villa Care Agency?
- Villa Care Agency is run by Villa Care Homes Limited.
- What is Villa Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 July 2019.
Contact
- Phone
- 07827 949492
- Address
- Room 13, 675 Chester Road, Erdington, Birmingham, B23 5TH Map (opens Google Maps)
Compare nearby
- G Nationwide Care Services (Erdington) Good, less than 0.1 miles away
- G Primera Assisted Living Limited Good, less than 0.1 miles away
- G Romie Care Services Ltd Good, 0.6 miles away
- RI Passion 4 Care Requires improvement, 0.7 miles away
- – Heaven Support Services Limited Not yet rated, 0.8 miles away