Sensitive Care Solutions

Systems and processes were in place to support people's safety. People's needs, including their safety were assessed and monitored. People were supported by staff who had been recruited consistent with the provider's policy. There were sufficient staff to meet people's needs.

People and family members spoke of the reliability of the service, and the consistency of staff who provided their care. People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control.

People received good quality care outcomes, supported by the commitment of all staff to deliver person centred care, considering equality characteristics, and the individual needs and preferences of people.

The provider recognised the importance of staff wellbeing, and how the supporting of staff had a positive influence on the quality of the service provided. Staff spoke positively of the management team and the support they received.

The provider's systems and processes monitored the quality of the service. People's views and that of family members and staff were sought through surveys, which were analysed and used to identify where improvements were needed. A range of audits were undertaken to monitor the quality of care provided. Staff were supported through ongoing monitoring and effective communication, which included regular staff meetings to support the delivery of good quality care.

Partnership working with external professionals, and links with local universities and colleges, supported the provider in delivering good outcomes for people, and supported continuous learning and development of the service.