Joy Tender Loving Care Services 'Your Helping Hand Nurses'

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by staff who understood how to safeguard them from the risk of harm.

Risks to people's health, safety and welfare had been assessed and management plans were in place to minimise the risks.

There were enough staff employed to make sure people's needs and wishes were met. Staff were trained and supported to carry out their roles and responsibilities. Appropriate staff recruitment systems were in place.

Although the service did not manage people's medicines at the time of the inspection there were systems in place should this become necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with respect and their rights to privacy and dignity were upheld. They were supported to live their life in the ways they wanted to.

People and the staff who cared for them had confidence in the way services were managed.

People were involved in planning their care and support and were asked for their views about the quality of the services they received.