Voyage (DCA) Cambridge City

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Care plans and risk assessments provided clear guidance to staff about how to support people in line with their needs and preferences. Healthcare professional guidance was followed to protect people from risks related to conditions such as epilepsy and diabetes and choking risks. People's privacy, dignity, choice and control, and their human rights were upheld. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. We did find some examples where decision making had not been fully documented. However, upon speaking with staff and the management team, it was evident that the principles of the Mental Capacity Act had been followed. The provider updated these records during the course of our inspection.

Right Care: People received kind and compassionate care, which respected their privacy and dignity. Staff placed people's wishes, needs and rights at the heart of what they did. Staff knew and understood people well and were passionate about supporting people to live their lives fully.

Right Culture: The management team provided clear leadership to their staff teams. People and their relatives and knew how to contact them if needing to discuss any concerns. Feedback was openly encouraged from people, their relatives and staff, and managers valued all contributions as a way of driving service improvement. There were effective governance systems in place which ensured effective oversight of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk