SM Voice Advocacy Limited
- Home care
- Dementia care
- Registered since 2016
- Basingstoke, Hampshire, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Good at every inspection since 2018.
8 months
since the latest rating was published.
89%
of rated home care services in Hampshire are Good or Outstanding (87% across the South East, 88% across England).
SM Voice Advocacy Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Basingstoke (Good, 0.7 miles away) and Apex Prime Care - Newman Court (Good, 0.9 miles away).
Nearest home care services:
- G Helping Hands Basingstoke Good, 0.7 miles away
- G Apex Prime Care - Newman Court Good, 0.9 miles away
- G SUPPORTED LIVING ENABLEMENT SERVICES Good, 1.2 miles away
- – Versita Care Ltd No overall rating, 1.2 miles away
- G Mayfair Homecare - Basingstoke Good, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 February 2026 (assessment visit 12 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 12 December 2025 to 20 January 2026. This was a comprehensive assessment of all 5 key questions in response to the information we held about the service. The service is a supported living service providing support to adults of all ages living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service provides support for people with learning disabilities or autistic spectrum disorder. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported in accordance with this guidance.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Audits were in place giving oversight of quality but had not always been effective in identifying all risk and quality issues in the service. Some recruitment practices and policy needed to improve. The provider made available suitable mandatory training for staff, but it was not always clear when or what training staff had completed. However, staff had a good knowledge of subjects when questioned. Medicines were administered appropriately where required by competent staff, but the provider needed to improve their documentation and medicines policy in line with best practice guidance.
There was a positive learning culture, where the provider was proactive in seeking feedback and implementing learning to make improvements. People and their relatives knew how to give feedback and were confident the provider took it seriously and acted on it. People were protected and kept safe from abuse. Staff were happy to raise any safety concerns and felt they would be dealt with properly. There were enough staff in place. People and relatives were consulted around how they wished their care to be carried out. Staff understood and managed risks related to people’s care. Staff worked with stakeholders involved in people’s care to promote the best outcomes and safe transitions when people moved between services. Staff cared for people with dignity and respect and promoted their independence. People were treated with kindness and compassion and had a good level of consistency in care staff.
Leaders were visible and supportive, helping staff develop in their roles. There was a registered manager in place at the time of the inspection. Staff felt able to give feedback and were treated equally. The provider worked with professionals in the local community to deliver high quality care. There was very positive feedback about the service from all of the professionals we contacted.
The provider worked to continuously improve the service and ensure good outcomes for people.
They took immediate action in response to our inspection feedback.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Ratings by service
The Care Quality Commission rates each kind of service at this location separately.
| Service | Rating | Date | Safe | Effective | Caring | Responsive | Well-led |
|---|---|---|---|---|---|---|---|
| Homecare | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good | |
| Supported Living | Good | Safe: Good | Effective: Good | Caring: Good | Responsive: Good | Well-led: Good |
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Samukeliso Mbatha
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 June 2018. Latest assessment published 17 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SM Voice Advocacy Limited
- Ownership type
- Organisation
- Companies House number
- 09450860 (opens Companies House)
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does SM Voice Advocacy Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for SM Voice Advocacy Limited.
- When was SM Voice Advocacy Limited last inspected?
- The Care Quality Commission's latest rating for SM Voice Advocacy Limited was published on 17 February 2026.
- Who runs SM Voice Advocacy Limited?
- SM Voice Advocacy Limited is run by SM Voice Advocacy Limited.
- What is SM Voice Advocacy Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07838 814669
- Address
- 205 Paddock Road, Basingstoke, RG22 6QG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Basingstoke (Good, 0.7 miles away) and Apex Prime Care - Newman Court (Good, 0.9 miles away).
Nearest home care services:
- G Helping Hands Basingstoke Good, 0.7 miles away
- G Apex Prime Care - Newman Court Good, 0.9 miles away
- G SUPPORTED LIVING ENABLEMENT SERVICES Good, 1.2 miles away
- – Versita Care Ltd No overall rating, 1.2 miles away
- G Mayfair Homecare - Basingstoke Good, 1.3 miles away