Apex Prime Care - Newman Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff understood people's preferences. People were supported to express their views and to be involved in decisions. Staff ensured people's privacy and dignity were upheld. They supported people to retain their independence.

Processes were in place to protect people from the risk of abuse. Potential risks to people had been assessed and managed. People received their medicines safely from competent staff. There were sufficient staff employed with the required skills to provide the amount of care commissioned for people. Infection control measures were in place in response to the COVID-19 pandemic. Staff reported any safety concerns and action was taken following incidents to reduce the risk of repetition for people.

People's needs were assessed with them and the delivery of their care reflected current legislation and guidance. Staff had the required knowledge and skills to provide people's care. Staff worked both within and across organisations to ensure people's health needs were met and they received effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which was planned around their needs. Staff supported people to be involved in a range of activities. Staff were able to support people to be cared for at home at the end of their life as per their wishes.

People reported the service was well-led. People overall and staff felt confident in raising any issues and most reported they felt heard. The registered manager understood their role and responsibilities. The provider had taken relevant actions following a complaint which was received recently. Processes were in place to monitor and evaluate the quality of the service provided. Staff worked across agencies, to ensure people received joined up care.