Cotswold Carers Ltd

For more details, please see the full report which is on CQC website at www.cqc.org.uk

People's experience of using this service: • People and their relatives told us they were happy with the service they received and felt safe amongst the staff who supported them. • People highly praised the caring nature of staff and told us staff were polite and they respected their dignity and privacy. Relatives also confirmed that they were extremely happy with the service provided by Cotswold Carers Ltd. • People were involved in the assessment of their care and staff always asked for people's consent before they supported them. • People were encouraged to retain their independence and make decisions about their care. • People's care plans provided staff with the information they needed to support people and the management of people's individual risks. • A consistent staff team ensured people received care from staff who were familiar with their needs. • Improvement had been made to the records relating to the recruitment of staff. • People received their medicines in a safe and timely manner and were referred to health care services when their needs changed. • Staff were trained and supported to carry out their role and were knowledgeable about good care practices and their responsibilities to protect people from harm and abuse. • Improvement had been made in the management and quality assurance systems to monitor the quality of the service. However, improvement was needed in the effectiveness of the monitoring of the management of people's medicines.