Yourlife (Chipping Norton)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received training that enabled them to perform well in their roles and told us they were supported, in particular since the new manager started just over a week before the inspection. The provider had procedures in place that guided staff how to escalate any safeguarding concerns.

Where people received support with taking their medicines, this had been carried out in line with good practice guidance. People were encouraged to meet their dietary and health care needs. The team worked with external professionals to ensure, when needed, people had access to healthcare services.

We looked at infection prevention and control measures under the Safe key question. We look at this even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We had no concerns with infection control measures. Staff had access to personal protective equipment and communal areas of the building were cleaned on a regular basis.

There was a clear staffing structure and a new manager, who was awaiting their registration had been recently appointed. Regular audits took place on different aspects of the service to ensure people received a quality safe service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk