Goldsmith Personnel Limited (Oxfordshire)

We received positive feedback on the service from people using the service, their relatives and from staff. Comments from people using the service included, "It's absolutely amazing. I'm blown away with them [staff]. It's so personal" and "They [staff] are extremely capable. They take an interest in our daily lives so there is always something to talk about." Relatives also commented favourably about the staff team and registered manager (who had taken on this position since the last inspection). Their feedback included, "They [staff] go out of their way to make her [person using the service] comfortable. If she's not so well, they are good at cheering her up and she feels good with them supporting her."

Safeguarding notifications to the relevant bodies had been made where required and appropriate action taken. Medicines were administered safely in line with prescribed needs.

There were effective infection prevention and control systems in place to ensure the risk of infection was managed. People and relatives were happy with how staff had visited them, following infection control procedures, during the COVID-19 pandemic.

There was an open culture and staff were complimentary about the registered manager and confirmed there was good communication and they felt supported. The registered manager had been in this role since earlier in 2020 and was keen to make continuous improvements, share best practice and ensure staff were well trained in their role.