Care Compassion and Conversation Ltd

People told us they felt safe when receiving care and knew they could raise a concern or complaint to the two registered managers. There was a process to investigate any concerns regarding the care provided. People's care was personalised and matched their needs, which improved their quality of life. Medicines were managed safely, and people received their medicines as prescribed. Risk management plans were in place providing staff with guidance on how to minimise risks for people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a robust recruitment process and there were enough staff deployed to provide support based upon the care needs of people. Staff culture was positive, and the team was caring. This had resulted in the provision of compassionate and personalised care. Staff worked well as a team and had a sense of pride working at the service. Staff received the training and supervision they required to provide them with the knowledge and skills to provide care in a safe and effective way.

The provider had quality assurance systems in place to monitor the quality and safety of the service. The registered managers worked directly alongside the care staff, so they understood people's needs and had developed positive relationships with people and their relatives.