Midas Care Solutions Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People did not consistently have their health needs assessed and planned for, there was a lack of guidance for staff on how to support people to maintain their health.

People were not supported to have maximum choice and control of their lives and whilst staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not consistently support this practice.

Systems and processes to monitor the risks to people were not consistently identifying areas of concern and enabling improvements.

People were safeguarded from abuse as staff understood how to recognise potential abuse and reported any issues for investigation by the appropriate inspection. There were enough safely recruited staff to meet people's needs. Where incidents had happened there were processes in place to reduce and prevent further incidents.

The provider had processes in place to learn and make improvements to the service and they worked with other agencies to provide people's care.

An initial assessment of people's needs was undertaken, and people and their relatives were involved in this process. People were supported by a consistent staff team who were supported in their role and received regular updates to their training. Where people required support with their meals and drinks this was provided by staff.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an

autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.