Abacus Care Solutions LTD

People had risk assessments completed for them. These were then used to develop person centred care plans which guided staff on how to care for people safely. Care plans were updated to ensure people received effective care and support. Staff received the training they needed to support people safely and liaised with health and social care professionals if they needed further guidance.

People were protected from abuse and avoidable harm. People felt safe with staff, who had the appropriate training and skills to provide care safely and effectively.

Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. There was an ongoing process of staff recruitment to ensure people were supported safely and effectively. Staff received an appropriate induction and were well supported through a programme of regular supervision and training.

Medicines were managed and administered safely. People were supported to take their medicines safely by staff who had received training to administer medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service involved people and where appropriate, their families, with their day to day care and support needs. Relatives and people felt listened to, and were consulted about how they preferred to receive their care and support.

People felt the service was well led, friendly, and professional. Staff felt well supported in their roles and appreciated the friendly and supportive approach taken by the management team.

Health and social care professionals and relatives spoke positively of the management and staff team.

There was a range of quality assurance measures and checks in operation. These included the provider issuing a questionnaire to obtain feedback from people and relatives.

There were audits of various aspects of the service, any shortfalls found were addressed which helped ensure people were safe. Audits helped identify any areas for improvement, this learning was shared with staff and ensured a process of continual improvement was followed.