Newham
Home care, Newham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Newham: inspection record
Rated Requires improvement in October 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016 and 2018, then Requires improvement in October 2021.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 5 years ago.
How it compares locally
- One of 4 Requires improvement home care services in Newham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 9 October 2021. Quoted under the Open Government Licence.
Newham is a domiciliary care agency which provides personal care to people living in their own home. At the time of the inspection 51 people was using the service.
What inspectors found
We found recruitment practice to be unsafe. This meant we could not be assured that staff employed were of good character and safe to work with people. Risk assessments lacked detail on how to mitigate the risks people faced. Staff deployment was not always effective, and staff were not always on time for care visits. Therefore, we could not be assured that people's need were always met. Accidents and incidents were not always recorded, and complaints were not dealt with in line with the providers policies and procedures. The management did not identify the areas where improvements were needed to service delivery.
Systems for monitoring the quality of the service were ineffective in identifying some of the issues found during our inspection. Audits were not routinely carried out.
Read the full summary
Staff training was not effective enough to ensure staff understood their responsibilities in reporting and acting on abuse. Staff competency to administer medicines was not comprehensively assessed.
People were not always supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. We found the principles of the Mental Capacity Act 2005 were not always followed by the service. We have made a recommendation in relation to the consent and the Mental Capacity Act.
People and relatives told us they felt safe with care staff who treated them with dignity and respect. People were involved in decisions about their care and staff were described by people and relatives as caring and kind.
Questions to ask the service
- Safe was rated Requires improvement on 9 October 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 October 2021. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 9 October 2021. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 9 October 2021. Ask to see how care plans are kept up to date, how complaints are handled.
- The last rating is 5 years old. Ask what has changed since then.
Contact and registration details
| Address | 102 Rathbone Street, Canning Town, London, E16 1JQ |
|---|---|
| Neighbourhood | Docklands, Newham |
| Phone | 020 3539 9121 |
| Website | www.marylandcareagency.co.uk |
| Registered manager | Mary Antwi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 9 October 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Maryland Care Agency Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07444144 (opens Companies House) |
Nearest alternatives
- G United Care (UK) Ltd Home care, 0.2 miles awayGood
- G Luton Road Home care, 0.5 miles awayGood
- G JS Care Agency Home care, 0.6 miles awayGood
- – London Care Support Services UK LTD Home care, 0.6 miles awayNot yet rated
- G Temp37 Healthcare Home care, 0.6 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Newham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Newham.
- When was Newham last inspected?
- The Care Quality Commission's latest rating for Newham was published on 9 October 2021.
- Who runs Newham?
- Newham is run by Maryland Care Agency Limited.
- What is Newham's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 October 2021.