JS Care Agency

People told us they were cared for by staff who received regular training relevant to their job role. Staff were supported with regular supervision meetings with the registered manager to discuss how people were and whether any additional training needs were required.

People and their relatives told us an assessment of need took place with the registered manager to ensure their personal needs could be met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent to care was asked at each stage of their care and people were involved in decisions about their care.

People's nutrition and wider health needs were monitored by the service to maintain their health. The service contacted health professionals to seek advice and share information to ensure people had good health outcomes.

People were cared for by staff who enjoyed their work and treated them with kindness and respect. People and their relatives told us staff where friendly and spent time getting to know people.

People's privacy and dignity was respected by staff and their independence encouraged.

Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.

People's communication needs were considered and met. The service was able to provide information in an accessible way to include everyone using the service.

People told us the registered manager was considerate and understood their individual needs. Staff enjoyed working at the service and found the management approachable and empowered them to progress within care. Quality assurance systems were in place to monitor the service and identify areas to improve.