Yellowstone Healthcare Ltd

People were protected from the risk of avoidable harm as they had effective risk assessments to reduce risks which enabled people to live in a non - restrictive way.

People were supported by staff who had been recruited to the service safely. The service did not support anyone with medicines at the time of the inspection. However, the registered manager told us they had trained staff and had policies in place ready for the future.

A relative told us staff were good and knew how to support people well. The registered manager and staff had completed training courses relevant to the role and this was up to date.

People received an initial assessment of their needs completed jointly with people and their relatives. Consent to care and treatment was sought before care began. People were encouraged to be independent and to make their own choices as much as possible.

The service did not support anyone with meal preparation but encouraged healthy eating and drinking and encouraged people to be independent in this area.

Relatives told us staff were kind and caring towards their relative. People who used the service were not discriminated against.

Care plans were personalised and regularly reviewed to meet people's needs. People were supported to have effective communication with staff.

Relatives and staff gave positive feedback on the management of the service and the service they received. The registered manager had effective monitoring systems to check the quality and safety of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.