Surrey

The agency provided a safe service for people to use and staff to work in with sufficient staff to meet people's needs and support them appropriately. This meant people could live in a safe way and enjoy their lives. There were enough staff who were appropriately recruited with required checks carried out. People using the service and staff had risks to them assessed, monitored and updated as required. The agency reported, investigated and recorded accidents, incidents and safeguarding concerns. Medicines were safely administered. The agency met shielding and social distancing rules, used Personal Protection Equipment (PPE) safely and effectively and the infection prevention and control policy was up to date.

The agency culture was open, honest and positive with transparent management and leadership. The statement of purpose clearly defined the agency vision and values, that staff understood and followed. Staff were aware of their responsibilities and accountability and they were willing to take responsibility and report any concerns they may have. Service quality was regularly reviewed, and changes made to improve the care and support people received. This was in a way that best suited people. The agency had well- established working partnerships that promoted people's needs being met outside its remit to reduce social isolation. Registration requirements were met.