CareOLine Carers Service
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
CareOLine Carers Service: inspection record
Rated Good in August 2019.
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Ratings published by the Care Quality Commission.
Rated Good in August 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 28 August 2019. Quoted under the Open Government Licence.
CareOLine Carers Service is a domiciliary care agency which provides support to people in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there was one person receiving personal care.
What inspectors found
Care was planned with the person and their relatives' input. Staff knew the person well and understood the support the person needed to stay safe and healthy. Staff liaised effectively with external health and social care professionals as well as the person's relative. This helped the person to receive individually tailored care which met their needs.
Staff were caring and friendly; they had built a good rapport with the person. Staff provided care and support in a way which maintained the person's independence, privacy and dignity. The person was treated with respect and involved in making decisions about their care.
Read the full summary
The person was given the information they needed about their care in a way they could understand. The person had regular opportunities to give their views on what they did and did not like about the way their care and support was provided.
The person received a sufficient amount to eat and drink, and their meals reflected their food preferences. The person was supported to spend their time involved in enjoyable, age appropriate activities.
There were systems in place to make sure there was always enough staff working at the service to help keep the person safe and meet their needs. The person was protected from the risk of abuse and felt safe.
Appropriate checks were carried out on staff before they began to work with the person. The person was supported by staff who received relevant training, supervision and performance review which helped staff to provide effective and appropriate support.
The registered manager and staff understood the responsibilities of their role. There were systems in place to obtain the person's views and receive and investigate complaints. There were appropriate systems in place to assess and monitor the quality of care the person received.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Orchard House, 267 Portland Road, London, SE25 4XB |
|---|---|
| Neighbourhood | South Norwood, Croydon |
| Registered manager | Leroy Chambers |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 28 August 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | CareOLine Carers Service Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09296600 (opens Companies House) |
Nearest alternatives
- – HCC Care & Support Home care, 0.4 miles awayNot yet rated
- G Amethyst Home Care Limited Home care, 0.6 miles awayGood
- – Peaceful Care Ltd Home care, 0.7 miles awayNot yet rated
- RI Eldon Housing Association Limited Home care, 0.7 miles awayRequires improvement
- G Right at Home Croydon Home care, 0.7 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does CareOLine Carers Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for CareOLine Carers Service.
- When was CareOLine Carers Service last inspected?
- The Care Quality Commission's latest rating for CareOLine Carers Service was published on 28 August 2019.
- Who runs CareOLine Carers Service?
- CareOLine Carers Service is run by CareOLine Carers Service Limited.
- What is CareOLine Carers Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 August 2019.