Nurseplus UK - Gosport

What life is like for people using this service: • People were being supported safely. There were sufficient numbers of staff employed. However, we received feedback that people were not always supported by consistent staff members and that this had a negative impact on their care. • Risks to people were assessed and documented in care plans. Staff were well supported through supervision and training arrangements. • People were supported with respectful and compassionate care. • A complaints procedure was in place: however, the provider had not consistently responded to complaints in a timely manner. Action was being taken to address this and learn lessons from complaints received. • End of life care was being provided. However, the provider had failed to address people's preferences about how they wished to receive end of life care. We have made a recommendation about end of life care planning in the full report. • Some records were incomplete and lacked detail. The registered manager had identified some of the issues we found during the inspection and work had already begun to make improvements. • The service met characteristics of Good in most areas. • Further information is in the full report.