Direct Care Works Ltd
- Home care
- Dementia care
- Registered since 2017
- Central Leicester, Leicester, East Midlands
Not yet rated by the CQC. New services usually get their first rating within a year or two.
At a glance
No rating
No ratings have been published for this service yet.
82%
of rated home care services in Leicester are Good or Outstanding (85% across the East Midlands, 88% across England).
Direct Care Works Ltd: inspection record
The squares stay empty until the Care Quality Commission publishes a rating.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: First Choice Care Agency Limited (Good, less than 0.1 miles away) and Select Care Services Limited - 109 Coleman Road (Good, 0.5 miles away).
Nearest home care services:
- G First Choice Care Agency Limited Good, less than 0.1 miles away
- – SM Lifecare Ltd Not yet rated, 0.4 miles away
- – New Hope Housing and Support Not yet rated, 0.5 miles away
- G Select Care Services Limited - 109 Coleman Road Good, 0.5 miles away
- G Hartington Road Care Home Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 2 November 2019. Quoted under the Open Government Licence.
Relatives said their family member was safe with staff from the service. Staff understood how to protect people from the risk of harm and understood potential signs of abuse. Care plans provided guidance for staff to follow, and staff had read the care plans. Risk assessments reduced risk for people. Staff went through a recruitment process that ensured the provider only employed suitable staff.
Read the rest of CQC's summary
There was a system in place to ensure that people receive their medicines as prescribed and they were protected from the risk of infections through staff working practices. There were enough staff to meet the person's needs. Staff undertook induction and training which provided knowledge and skills to meet people's needs, though more specialist training was to be provided to staff.
The person was supported to have as much choice and control as possible and staff supported them in the least restrictive way possible and in their best interests. The systems in the service had not fully supported this practice as they had not assessed the person's capacity to make decisions. The registered manager rectified this after the inspection visit.
The person was provided with care and support that ensured they had good nutrition and hydration. They had access to healthcare that maintained their health and wellbeing.
Staff had developed positive relationship with the person. Staff respected the person's privacy and dignity. Relatives had been involved and consulted when deciding how support was provided. Staff knew and understood the needs of the person using the service and care was provided based on their assessed needs. Staff were responsive to changes in the person's needs to ensure they received help to maintain their health and well-being.
Relatives knew how to raise any concerns or make a complaint. The provider responded to concerns by following up any issues to put things right. The complaints policy provided information about how these would be managed and responded to.
Relatives and staff spoke positively about the management and leadership of the service. Relatives told us staff were very friendly and caring, and they had built good relationships with them.
Systems were in place to monitor the quality of care and support people experienced through quality
assurance systems and processes to improve the service. The service worked in partnership with external agencies to ensure people achieved good outcomes from their care and support.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Vena Mhaka
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 2 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Direct Care Works Ltd
- Ownership type
- Organisation
- Companies House number
- 07635984 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Direct Care Works Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Direct Care Works Ltd.
- When was Direct Care Works Ltd last inspected?
- The Care Quality Commission has not published a rating for Direct Care Works Ltd yet.
- Who runs Direct Care Works Ltd?
- Direct Care Works Ltd is run by Direct Care Works Ltd.
- What is Direct Care Works Ltd's CQC rating?
- Not yet rated by the CQC. New services usually get their first rating within a year or two.
Contact
- Phone
- 0116 262 9332
- Address
- 28 Uppingham Road, Leicester, LE5 0QD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: First Choice Care Agency Limited (Good, less than 0.1 miles away) and Select Care Services Limited - 109 Coleman Road (Good, 0.5 miles away).
Nearest home care services:
- G First Choice Care Agency Limited Good, less than 0.1 miles away
- – SM Lifecare Ltd Not yet rated, 0.4 miles away
- – New Hope Housing and Support Not yet rated, 0.5 miles away
- G Select Care Services Limited - 109 Coleman Road Good, 0.5 miles away
- G Hartington Road Care Home Good, 0.5 miles away