First Choice Care Agency Limited
- Home care
- Registered since 2019
- Central Leicester, Leicester, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Inadequate to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
71 of 89
rated home care services in Leicester are rated Good, like this one.
First Choice Care Agency Limited: inspection record
Rated Good in June 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- G Select Care Services Limited - 109 Coleman Road Good, 0.5 miles away
- G Hartington Road Care Home Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 29 June 2023. Quoted under the Open Government Licence.
First Choice Care Agency is a domiciliary care agency which provides care and support to people living in their own homes. At the time of the inspection there were 13 people using the service, of which 12 received support with personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This includes help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Improvements had been made and the service was no longer in breach of regulation. However, further time was required for new and improved systems and processes to become fully embedded and sustained.
Read the rest of CQC's summary
Improvements had been made to safety. People's care plans and risk assessments had been reviewed, updated, and developed further. Staff had detailed guidance of the action required to provide safe and effective care, which also reflected people's routines and preferences.
People were supported by regular care staff who knew and understood their needs and routines. People were positive about the care and support provided. There had been no missed calls and late calls were minimal and within the agreed tolerance. Staff travel time had been added to the staff rota.
Staff had been safely recruited. Staff received ongoing opportunities to discuss their work, training, and development needs and their competency was checked.
Where people required support with their medicines and eating and drinking, staff had detailed guidance, and this was provided safely and effectively.
Infection prevention and control practice was followed to reduce the risk of cross contamination and the risk of infection.
People were protected as far as possible from the risk of abuse and harm. Staff had received safeguarding training and were aware of their roles and responsibilities to protect people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. New Mental capacity assessments had been implemented and completed when required.
People's health care needs were assessed and monitored, and staff worked with external health and social care professionals to support positive outcomes.
New and improved audits and checks, systems, and processes in assessing, monitoring, quality and safety
were in place. The registered manager had plans to further develop monitoring systems to enhance and develop the service.
The provider had developed their quality assurance process to enable people to share their experience of the service they received.
Questions to ask the service
- Well-led was rated Requires improvement on 29 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Vena Mhaka
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 29 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- First Choice Care Agency Limited
- Ownership type
- Organisation
- Companies House number
- 08390266 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does First Choice Care Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for First Choice Care Agency Limited.
- When was First Choice Care Agency Limited last inspected?
- The Care Quality Commission's latest rating for First Choice Care Agency Limited was published on 29 June 2023.
- Who runs First Choice Care Agency Limited?
- First Choice Care Agency Limited is run by First Choice Care Agency Limited.
- What is First Choice Care Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 June 2023.
Contact
- Phone
- 0116 224 5201
- Address
- 28 Uppingham Road, Leicester, LE5 0QD Map (opens Google Maps)
Compare nearby
- – Direct Care Works Ltd Not yet rated, less than 0.1 miles away
- – SM Lifecare Ltd Not yet rated, 0.4 miles away
- – New Hope Housing and Support Not yet rated, 0.5 miles away
- G Select Care Services Limited - 109 Coleman Road Good, 0.5 miles away
- G Hartington Road Care Home Good, 0.5 miles away