At Home Care
- Home care
- Dementia care
- Registered since 2017
- Bennetts End, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 188
rated home care services in Hertfordshire are rated Requires improvement, like this one.
At Home Care: inspection record
Rated Requires improvement in August 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare St Albans & Hemel Hempstead (Good, 0.1 miles away) and Compassionate Herts Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Alina Homecare St Albans & Hemel Hempstead Good, 0.1 miles away
- – Caremark Dacorum Not yet rated, 0.1 miles away
- G Compassionate Herts Ltd Good, 0.1 miles away
- G Doves Care Agency Ltd Good, 0.1 miles away
- G Empathy Care24 - Hertfordshire Good, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 7 August 2021. Quoted under the Open Government Licence.
Caremark Dacorum & St Albans is a domiciliary care service that is registered to provide personal care to people living in their own homes in the community. At the time of our inspection, 105 people were being supported by the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us that staff were kind and caring and they felt safe when receiving their care. However, some people told us that they felt less confident when new staff were sent to support them.
Read the rest of CQC's summary
We found that there were mixed experiences from people who used the service with regard to staff using the correct PPE equipment. We have made a recommendation about the management of risks associated with Covid 19.
Where people received support with medicines, this was not always managed safely. Medicines administration records (MAR) were not always completed.
People had mixed views when asked about staff knowledge of their roles. The provider had failed to ensure that all the required recruitment checks were completed prior to staff working at the service. Records relating to recruitment were inconsistent.
The culture at the service was not always open or inclusive. Two people told us they had been asked by staff to provide good feedback on the service to the Care Quality Commission (CQC) and four staff told us they felt there was a bullying culture.
A lack of provider oversight and robust monitoring systems led to some areas of concern not being identified and actioned.
Questions to ask the service
- Safe was rated Requires improvement on 7 August 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 August 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Robyn Sparks
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 7 August 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Eamal Ltd
- Ownership type
- Organisation
- Companies House number
- 10306317 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does At Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for At Home Care.
- When was At Home Care last inspected?
- The Care Quality Commission's latest rating for At Home Care was published on 7 August 2021.
- Who runs At Home Care?
- At Home Care is run by Eamal Ltd.
- What is At Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 August 2021.
Contact
- Phone
- 01442 817117
- Address
- Enterprise House, Maxted Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7BT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Alina Homecare St Albans & Hemel Hempstead (Good, 0.1 miles away) and Compassionate Herts Ltd (Good, 0.1 miles away).
Nearest home care services:
- G Alina Homecare St Albans & Hemel Hempstead Good, 0.1 miles away
- – Caremark Dacorum Not yet rated, 0.1 miles away
- G Compassionate Herts Ltd Good, 0.1 miles away
- G Doves Care Agency Ltd Good, 0.1 miles away
- G Empathy Care24 - Hertfordshire Good, 0.1 miles away